{"id":2623,"date":"2026-01-08T11:23:42","date_gmt":"2026-01-08T10:23:42","guid":{"rendered":"https:\/\/www.sellox.nl\/?page_id=2623"},"modified":"2026-04-16T09:40:44","modified_gmt":"2026-04-16T07:40:44","slug":"ssd","status":"publish","type":"page","link":"https:\/\/www.sellox.nl\/fr\/ssd\/","title":{"rendered":"Sellox Service Desk"},"content":{"rendered":"<div>\n<section class=\"slx-hero\"\n    data-bg-color=\"#2479DF\"\n    data-bg-image=\"\">      <\/p>\n<div class=\"slx-hero__inner\">\n<p>        <!-- Breadcrumb --><\/p>\n<nav class=\"slx-hero__breadcrumb\" aria-label=\"Breadcrumb\">\n<p>            <a href=\"\/\"><br \/>\n                Home<br \/>\n            <\/a><\/p>\n<p>            <span class=\"slx-hero__sep\" aria-hidden=\"true\">\u203a<\/span><\/p>\n<p>            <a href=\"\/diensten\"><br \/>\n                Diensten<br \/>\n            <\/a><\/p>\n<p>            <span class=\"slx-hero__sep\" aria-hidden=\"true\">\u203a<\/span><\/p>\n<p>            <span class=\"slx-hero__current\"><br \/>\n                Sellox Service Desk<br \/>\n            <\/span><\/p>\n<\/nav>\n<p>      <!-- Paginatitel --><\/p>\n<h1 class=\"slx-hero__title\">\n          Sellox Service Desk<br \/>\n      <\/h1>\n<p>      <!-- Horizontale lijn --><\/p>\n<div class=\"slx-hero__rule\" aria-hidden=\"true\"><\/div>\n<p>      <!-- Onderste balk --><\/p>\n<div class=\"slx-hero__bottom\">\n<p>        <a href=\"\/\" class=\"slx-hero__back\" aria-label=\"Terug naar Home\"><br \/>\n          <span class=\"slx-hero__back-icon\" aria-hidden=\"true\"><\/span><br \/>\n          <span class=\"slx-hero__back-label\">Terug naar Home<\/span><br \/>\n        <\/a><\/p>\n<div class=\"slx-hero__vline\" aria-hidden=\"true\"><\/div>\n<p class=\"slx-hero__desc\">\n          Sellox levert gespecialiseerde diensten voor toegangsbeheer van advies en ontwerp tot installatie en langdurig onderhoud, voor organisaties die beveiliging als fundament zien.\n        <\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<\/div>\n<div>\n<p>Voor vragen, storingen en serviceverzoeken rondom onze oplossingen.<\/p>\n<\/div>\n<div>\n<p>Via de Sellox Service Desk (SSD) dient u een vraag, serviceverzoek of melding in. Dat kan gaan om een bestaande installatie, een uitbreiding, een configuratievraag of een nieuwe aanvraag.<\/p>\n<p>Iedere melding wordt centraal geregistreerd en volgens een vaste werkwijze opgevolgd. Na registratie beoordelen wij aard, impact en urgentie. Op basis daarvan bepalen we de opvolging en \u2013 indien nodig \u2013 schalen we op.<\/p>\n<p>U volgt de status en communicatie in het klantenportaal. Alle acties en besluiten worden vastgelegd.<\/p>\n<p>Veel vragen en verstoringen kunnen op afstand worden opgelost. Waar mogelijk kijken we veilig mee of voeren handelingen uit terwijl u ziet wat er gebeurt. Dat beperkt doorlooptijd en voorkomt onnodige voorrijkosten.<\/p>\n<p>Bereikbaarheidsdienst<br \/>Standaard vindt opvolging plaats binnen kantooruren. Afhankelijk van contractuele afspraken kan dit worden uitgebreid met een bereikbaarheidsdienst, inclusief 24\/7 ondersteuning bij kritieke verstoringen.<\/p>\n<\/div>\n<div>\n<div>600+ <\/div>\n<p>tickets<\/p>\n<div>\n<p>Resolved<\/p>\n<\/div>\n<\/div>\n<hr>\n<div>\n<div>1<\/div>\n<p> uur <\/p>\n<div>\n<p>Gemiddelde response tijd<\/p>\n<\/div>\n<\/div>\n<hr>\n<div>\n<div>24h<\/div>\n<p>7 dagen<\/p>\n<div>\n<p>Bereikbaarheidsdienst<\/p>\n<\/div>\n<\/div>\n<hr>\n<h1>Sellox Helpdesk is vooral relevant wanneer u:<\/h1>\n<ul>\n<li>\n<h2>Incident of storing melden<\/h2>\n<div>\n<p><span> Meld een verstoring in de werking van uw systeem. Wij registreren de melding, beoordelen impact en urgentie en starten de opvolging conform afspraak.<\/span><\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/li>\n<li>\n<h2>Serviceverzoek of wijziging indienen<\/h2>\n<div>\n<p><span>Dien een verzoek in voor aanpassingen, uitbreidingen of configuratiewijzigingen. De aanvraag wordt beoordeeld en opgevolgd binnen de juiste route.<\/span><\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/li>\n<li>\n<h2>Vraag of nieuwe aanvraag indienen<\/h2>\n<div>\n<p><span>Stel een inhoudelijke vraag over gebruik of mogelijkheden of dien een nieuwe aanvraag in. U ontvangt terugkoppeling via het portaal.<\/span><\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/li>\n<li>\n<h2>Status en voortgang volgen<\/h2>\n<div>\n<p><span>Volg de actuele status van uw melding en zie welke acties zijn uitgevoerd of gepland.<\/span><\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/li>\n<li>\n<h2>Historie en eerdere meldingen terugvinden<\/h2>\n<div>\n<p><span>Meldingen, communicatie en oplossingen blijven beschikbaar zodat u eenvoudig kunt terugzoeken.<\/span><\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/li>\n<li>\n<h2>Een duidelijke route nodig heeft voor retour of reparatie (RMA)<\/h2>\n<div>\n<p><span>Start een <\/span><span data-highlighted=\"true\" data-vc=\"highlighted-text\">RMA<\/span><span>-procedure voor defecte of verkeerd geleverde producten. Wij begeleiden het traject tot en met afhandeling.<\/span><\/p>\n<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/li>\n<\/ul>\n<div>\n<h2 id=\"Zo-werkt-de-Sellox-Service-Desk\" data-local-id=\"a7b2192f83eb\" data-renderer-start-pos=\"9169\"><span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"><span class=\"background-color-padding-left background-color-padding-right\">Zo werkt de Sellox Service Desk<\/span><\/span><\/h2>\n<\/div>\n<div>\n<div>\n<p data-renderer-start-pos=\"9202\" data-local-id=\"86fa8d1734dd\"><span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"><span class=\"background-color-padding-left background-color-padding-right\">Vragen kunnen via verschillende kanalen bij ons binnenkomen, het SSD klantenportaal, e-mail of telefoon. Storingen en incidenten worden altijd geregistreerd in de Sellox Service Desk (SSD), zodat opvolging en vastlegging geborgd zijn.<\/span><\/span><\/p>\n<p data-renderer-start-pos=\"9438\" data-local-id=\"b722770a3ecf\"><em data-renderer-mark=\"true\"> <strong data-renderer-mark=\"true\"> <span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"> <span class=\"background-color-padding-left background-color-padding-right\" style=\"color: orange;\">Bij een vraag of serviceverzoek<\/span> <\/span> <\/strong> <\/em> <strong data-renderer-mark=\"true\"> <span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"> <span class=\"background-color-padding-left background-color-padding-right\"> <\/span> <\/span> <\/strong> <br \/><span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"> <span class=\"background-color-padding-left background-color-padding-right\">Vragen en verzoeken kunnen rechtstreeks worden ingediend of via de SSD. Zo blijven communicatie en afspraken vastgelegd en terugvindbaar.<\/span> <\/span><\/p>\n<p data-renderer-start-pos=\"9611\" data-local-id=\"8f29f9a12512\"><em data-renderer-mark=\"true\"> <strong data-renderer-mark=\"true\"> <span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"> <span class=\"background-color-padding-left background-color-padding-right\" style=\"color: orange;\">Bij een storing of incident<\/span> <\/span> <\/strong> <\/em> <strong data-renderer-mark=\"true\"> <span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"> <span class=\"background-color-padding-left background-color-padding-right\"> <\/span> <\/span> <\/strong> <br \/><span data-renderer-mark=\"true\" data-background-custom-color=\"#d3f1a7\" class=\"fabric-background-color-mark\"> <span class=\"background-color-padding-left background-color-padding-right\">De melding wordt altijd vastgelegd of ingediend in de SSD. Responstijden starten vanaf het moment van registratie. Wij beoordelen impact en urgentie en starten de opvolging conform afspraak. Waar nodig schalen we op en kan een incidentmanager de regie nemen. U volgt status en communicatie in het portaal.<\/span> <\/span><\/p>\n<p><a href=\"https:\/\/sx3832rw.atlassian.net\/servicedesk\/customer\/portal\/1\" target=\"_blank\" rel=\"noopener\"><br \/>\nDirect naar de Sellox Service Desk<br \/>\n<\/a><\/div>\n<\/div>\n<div>01<\/div>\n<div>\n<h2>Melding registreren<\/h2>\n<div>\n<p><span>U dient uw vraag, serviceverzoek of storing in via het serviceportaal of per e-mail. De melding wordt geregistreerd in de Sellox Service Desk (SSD). Responstijden starten vanaf het moment van registratie in SSD.<\/span><\/p>\n<\/div>\n<\/div>\n<div>02<\/div>\n<div>\n<h2>Inschalen en toewijzen<\/h2>\n<div>\n<p><span>Wij beoordelen aard, impact en urgentie en stemmen de opvolging af op de gemaakte afspraken. Daarna wordt de melding toegewezen aan de juiste specialist. Bij grotere impact schalen we op en kan een incidentmanager de regie nemen.<\/span><\/p>\n<\/div>\n<\/div>\n<div>03<\/div>\n<div>\n<h2>Analyse en herstel<\/h2>\n<div>\n<p><span>We onderzoeken de oorzaak en herstellen de dienstverlening. Waar mogelijk gebeurt dit via remote support zodat u kunt meekijken terwijl wij handelingen uitvoeren. Indien nodig schakelen we externe partijen in, conform de afgesproken route.<\/span><\/p>\n<\/div>\n<\/div>\n<div>04<\/div>\n<div>\n<h2>Status, communicatie en vastlegging <\/h2>\n<div>\n<p><span>U volgt status en voortgang in het portaal. Acties, besluiten en de oplossing worden vastgelegd in het ticket zodat alles later terug te vinden is.<\/span><\/p>\n<\/div>\n<\/div>\n<div>05<\/div>\n<div>\n<h2>Afronden en evalueren waar nodig<\/h2>\n<div>\n<p><span>Na herstel ronden we de melding af. Bij meldingen met hogere impact of beveiligingsaspecten kan een evaluatie volgen, inclusief analyse van oorzaken en verbeteracties om herhaling te voorkomen.<\/span><\/p>\n<\/div>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/04\/selloxservicedesksteps.jpg\" alt=\"\"><\/p>\n<div>\n<div class=\"contact-inner\">\n<div class=\"contact-text\">\n<h3>Laten we in gesprek gaan.<br \/>Sellox denkt met u mee.<\/h3>\n<\/p><\/div>\n<p>    <a href=\"\/contact\/\" class=\"contact-btn\"><br \/>\n      <span class=\"btn-text-wrap\"><br \/>\n        <span class=\"btn-text-slide\"><br \/>\n          <span>CONTACT<\/span><br \/>\n          <span>CONTACT<\/span><br \/>\n        <\/span><br \/>\n      <\/span><br \/>\n      <span class=\"btn-arrow-wrap\"><br \/>\n        <span>\u2192<\/span><br \/>\n        <span>\u2192<\/span><br \/>\n      <\/span><br \/>\n    <\/a>\n  <\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_bottom\":\"none\",\"padding_top\":\"none\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"\n\n<section class=\\\"slx-hero\\\"\\n    data-bg-color=\\\"#2479DF\\\"\\n    data-bg-image=\\\"\\\">      \\n    \n\n<div class=\\\"slx-hero__inner\\\">\\n        \\n        <!-- Breadcrumb -->\\n        <\/p>\n<nav class=\\\"slx-hero__breadcrumb\\\" aria-label=\\\"Breadcrumb\\\">\\n            \\n            <a href=\\\"\/\\\">\\n                Home\\n            <\/a>\\n            \\n            <span class=\\\"slx-hero__sep\\\" aria-hidden=\\\"true\\\">\u203a<\/span>\\n            \\n            <a href=\\\"\/diensten\\\">\\n                Diensten\\n            <\/a>\\n\\n            <span class=\\\"slx-hero__sep\\\" aria-hidden=\\\"true\\\">\u203a<\/span>\\n\\n            <span class=\\\"slx-hero__current\\\">\\n                Sellox Service Desk\\n            <\/span>\\n            \\n        <\/nav>\n<p>\\n\\n      <!-- Paginatitel -->\\n      <\/p>\n<h1 class=\\\"slx-hero__title\\\">\\n          Sellox Service Desk\\n      <\/h1>\n<p>\\n\\n      <!-- Horizontale lijn -->\\n      <\/p>\n<div class=\\\"slx-hero__rule\\\" aria-hidden=\\\"true\\\"><\/div>\n<p>\\n\\n      <!-- Onderste balk -->\\n      <\/p>\n<div class=\\\"slx-hero__bottom\\\">\\n\\n        <a href=\\\"\/\\\" class=\\\"slx-hero__back\\\" aria-label=\\\"Terug naar Home\\\">\\n          <span class=\\\"slx-hero__back-icon\\\" aria-hidden=\\\"true\\\"><\/span>\\n          <span class=\\\"slx-hero__back-label\\\">Terug naar Home<\/span>\\n        <\/a>\\n\\n        <\/p>\n<div class=\\\"slx-hero__vline\\\" aria-hidden=\\\"true\\\"><\/div>\n<p>\\n\\n        <\/p>\n<p class=\\\"slx-hero__desc\\\">\\n          Sellox levert gespecialiseerde diensten voor toegangsbeheer van advies en ontwerp tot installatie en langdurig onderhoud, voor organisaties die beveiliging als fundament zien. \\n        <\/p>\n<p>\\n\\n      <\/p><\/div>\n<p>\\n    <\/p><\/div>\n<p>\\n  <\/section>\n<p>&#8220;}}]}]}],&#8221;name&#8221;:&#8221;sub-sub-hero-section&#8221;},{&#8220;name&#8221;:&#8221;Introductie&#8221;,&#8221;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;animation&#8221;:&#8221;slide-top-small&#8221;,&#8221;animation_delay&#8221;:&#8221;200&#8243;,&#8221;image_position&#8221;:&#8221;center-center&#8221;,&#8221;image_size&#8221;:&#8221;cover&#8221;,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;&#8221;,&#8221;width&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-1&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;divider&#8221;,&#8221;props&#8221;:{&#8220;divider_align&#8221;:&#8221;center&#8221;,&#8221;divider_element&#8221;:&#8221;div&#8221;,&#8221;divider_style&#8221;:&#8221;small&#8221;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;block_align&#8221;:&#8221;center&#8221;,&#8221;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<p>Voor vragen, storingen en serviceverzoeken rondom onze oplossingen.<\/p>\n<p>&#8220;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;maxwidth&#8221;:&#8221;2xlarge&#8221;,&#8221;text_align&#8221;:&#8221;center&#8221;,&#8221;text_style&#8221;:&#8221;lead&#8221;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;column&#8221;:&#8221;1-2&#8243;,&#8221;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<p>Via de Sellox Service Desk (SSD) dient u een vraag, serviceverzoek of melding in. Dat kan gaan om een bestaande installatie, een uitbreiding, een configuratievraag of een nieuwe aanvraag.<\/p>\n<p>\\n<\/p>\n<p>Iedere melding wordt centraal geregistreerd en volgens een vaste werkwijze opgevolgd. Na registratie beoordelen wij aard, impact en urgentie. Op basis daarvan bepalen we de opvolging en \u2013 indien nodig \u2013 schalen we op.<\/p>\n<p>\\n<\/p>\n<p>U volgt de status en communicatie in het klantenportaal. Alle acties en besluiten worden vastgelegd.<\/p>\n<p>\\n<\/p>\n<p>Veel vragen en verstoringen kunnen op afstand worden opgelost. Waar mogelijk kijken we veilig mee of voeren handelingen uit terwijl u ziet wat er gebeurt. Dat beperkt doorlooptijd en voorkomt onnodige voorrijkosten.<\/p>\n<p>\\n<\/p>\n<p>Bereikbaarheidsdienst<br \/>Standaard vindt opvolging plaats binnen kantooruren. Afhankelijk van contractuele afspraken kan dit worden uitgebreid met een bereikbaarheidsdienst, inclusief 24\/7 ondersteuning bij kritieke verstoringen.<\/p>\n<p>&#8220;,&#8221;margin_bottom&#8221;:&#8221;large&#8221;,&#8221;margin_top&#8221;:&#8221;large&#8221;}}]}]}]},{&#8220;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;padding_bottom&#8221;:&#8221;small&#8221;,&#8221;padding_top&#8221;:&#8221;small&#8221;,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;&#8221;,&#8221;width&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;props&#8221;:{&#8220;layout&#8221;:&#8221;1-3,1-3,1-3&#8243;,&#8221;margin_bottom&#8221;:&#8221;remove&#8221;,&#8221;margin_top&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_default&#8221;:&#8221;1-2&#8243;,&#8221;width_medium&#8221;:&#8221;1-3&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Resolved<\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta&#8221;:&#8221;tickets&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_margin&#8221;:&#8221;remove&#8221;,&#8221;meta_style&#8221;:&#8221;h6&#8243;,&#8221;title&#8221;:&#8221;600+ &#8220;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;heading-small&#8221;}},{&#8220;type&#8221;:&#8221;divider&#8221;,&#8221;props&#8221;:{&#8220;divider_element&#8221;:&#8221;hr&#8221;}}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_default&#8221;:&#8221;1-2&#8243;,&#8221;width_medium&#8221;:&#8221;1-3&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Gemiddelde response tijd<\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta&#8221;:&#8221; uur &#8220;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_margin&#8221;:&#8221;remove&#8221;,&#8221;meta_style&#8221;:&#8221;h6&#8243;,&#8221;title&#8221;:&#8221;1&#8243;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;heading-small&#8221;}},{&#8220;type&#8221;:&#8221;divider&#8221;,&#8221;props&#8221;:{&#8220;divider_element&#8221;:&#8221;hr&#8221;}}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_default&#8221;:&#8221;1-2&#8243;,&#8221;width_medium&#8221;:&#8221;1-3&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p>Bereikbaarheidsdienst<\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta&#8221;:&#8221;7 dagen&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_margin&#8221;:&#8221;remove&#8221;,&#8221;meta_style&#8221;:&#8221;h6&#8243;,&#8221;title&#8221;:&#8221;24h&#8221;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;heading-small&#8221;,&#8221;visibility&#8221;:&#8221;m&#8221;}},{&#8220;type&#8221;:&#8221;divider&#8221;,&#8221;props&#8221;:{&#8220;divider_element&#8221;:&#8221;hr&#8221;,&#8221;visibility&#8221;:&#8221;m&#8221;}}]}]}],&#8221;name&#8221;:&#8221;Numbers&#8221;},{&#8220;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;animation&#8221;:&#8221;slide-left-small&#8221;,&#8221;image_position&#8221;:&#8221;center-center&#8221;,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;middle&#8221;,&#8221;width&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Sellox Helpdesk is vooral relevant wanneer u:&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_margin&#8221;:&#8221;xsmall&#8221;,&#8221;title_decoration&#8221;:&#8221;bullet&#8221;,&#8221;title_element&#8221;:&#8221;h1&#8243;,&#8221;title_style&#8221;:&#8221;h2&#8243;}},{&#8220;type&#8221;:&#8221;grid&#8221;,&#8221;props&#8221;:{&#8220;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;filter_align&#8221;:&#8221;left&#8221;,&#8221;filter_all&#8221;:true,&#8221;filter_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;filter_grid_width&#8221;:&#8221;auto&#8221;,&#8221;filter_position&#8221;:&#8221;top&#8221;,&#8221;filter_style&#8221;:&#8221;tab&#8221;,&#8221;grid_default&#8221;:&#8221;1&#8243;,&#8221;grid_divider&#8221;:false,&#8221;grid_medium&#8221;:&#8221;3&#8243;,&#8221;grid_small&#8221;:&#8221;2&#8243;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;item_animation&#8221;:true,&#8221;lightbox_bg_close&#8221;:true,&#8221;link_size&#8221;:&#8221;large&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;&#8221;,&#8221;margin_bottom&#8221;:&#8221;large&#8221;,&#8221;margin_top&#8221;:&#8221;large&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;panel_link&#8221;:false,&#8221;panel_link_hover&#8221;:&#8221;true&#8221;,&#8221;panel_padding&#8221;:&#8221;default&#8221;,&#8221;panel_style&#8221;:&#8221;card-secondary&#8221;,&#8221;parallax_easing&#8221;:&#8221;1&#8243;,&#8221;show_content&#8221;:true,&#8221;show_hover_image&#8221;:true,&#8221;show_hover_video&#8221;:true,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true,&#8221;show_meta&#8221;:true,&#8221;show_title&#8221;:true,&#8221;show_video&#8221;:true,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;h2&#8243;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;h3&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;grid_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span> Meld een verstoring in de werking van uw systeem. Wij registreren de melding, beoordelen impact en urgentie en starten de opvolging conform afspraak.<\/span><\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;,&#8221;link&#8221;:&#8221;#&#8221;,&#8221;meta&#8221;:&#8221;&#8221;,&#8221;title&#8221;:&#8221;Incident of storing melden&#8221;}},{&#8220;type&#8221;:&#8221;grid_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>Dien een verzoek in voor aanpassingen, uitbreidingen of configuratiewijzigingen. De aanvraag wordt beoordeeld en opgevolgd binnen de juiste route.<\/span><\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;,&#8221;link&#8221;:&#8221;#&#8221;,&#8221;title&#8221;:&#8221;Serviceverzoek of wijziging indienen&#8221;}},{&#8220;type&#8221;:&#8221;grid_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>Stel een inhoudelijke vraag over gebruik of mogelijkheden of dien een nieuwe aanvraag in. U ontvangt terugkoppeling via het portaal.<\/span><\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;,&#8221;link&#8221;:&#8221;#&#8221;,&#8221;title&#8221;:&#8221;Vraag of nieuwe aanvraag indienen&#8221;}},{&#8220;type&#8221;:&#8221;grid_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>Volg de actuele status van uw melding en zie welke acties zijn uitgevoerd of gepland.<\/span><\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;,&#8221;link&#8221;:&#8221;#&#8221;,&#8221;title&#8221;:&#8221;Status en voortgang volgen&#8221;}},{&#8220;type&#8221;:&#8221;grid_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>Meldingen, communicatie en oplossingen blijven beschikbaar zodat u eenvoudig kunt terugzoeken.<\/span><\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;,&#8221;link&#8221;:&#8221;#&#8221;,&#8221;title&#8221;:&#8221;Historie en eerdere meldingen terugvinden&#8221;}},{&#8220;type&#8221;:&#8221;grid_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>Start een <\/span><span data-highlighted=\\\"true\\\" data-vc=\\\"highlighted-text\\\">RMA<\/span><span>-procedure voor defecte of verkeerd geleverde producten. Wij begeleiden het traject tot en met afhandeling.<\/span><\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;,&#8221;link&#8221;:&#8221;#&#8221;,&#8221;title&#8221;:&#8221;Een duidelijke route nodig heeft voor retour of reparatie (RMA)&#8221;}}]}]}]}],&#8221;name&#8221;:&#8221;Problemen&#8221;},{&#8220;name&#8221;:&#8221;Aanpak&#8221;,&#8221;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;animation&#8221;:&#8221;slide-top-small&#8221;,&#8221;animation_delay&#8221;:false,&#8221;image_position&#8221;:&#8221;center-center&#8221;,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;&#8221;,&#8221;width&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-2&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;divider&#8221;,&#8221;props&#8221;:{&#8220;divider_align&#8221;:&#8221;left&#8221;,&#8221;divider_element&#8221;:&#8221;div&#8221;,&#8221;divider_style&#8221;:&#8221;small&#8221;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<h2 id=\\\"Zo-werkt-de-Sellox-Service-Desk\\\" data-local-id=\\\"a7b2192f83eb\\\" data-renderer-start-pos=\\\"9169\\\"><span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"><span class=\\\"background-color-padding-left background-color-padding-right\\\">Zo werkt de Sellox Service Desk<\/span><\/span><\/h2>\n<p>&#8220;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;maxwidth&#8221;:&#8221;2xlarge&#8221;,&#8221;text_align&#8221;:&#8221;left&#8221;,&#8221;text_style&#8221;:&#8221;lead&#8221;}},{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p data-renderer-start-pos=\\\"9202\\\" data-local-id=\\\"86fa8d1734dd\\\"><span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"><span class=\\\"background-color-padding-left background-color-padding-right\\\">Vragen kunnen via verschillende kanalen bij ons binnenkomen, het SSD klantenportaal, e-mail of telefoon. Storingen en incidenten worden altijd geregistreerd in de Sellox Service Desk (SSD), zodat opvolging en vastlegging geborgd zijn.<\/span><\/span><\/p>\n<p>\\n<\/p>\n<p data-renderer-start-pos=\\\"9438\\\" data-local-id=\\\"b722770a3ecf\\\"><em data-renderer-mark=\\\"true\\\"> <strong data-renderer-mark=\\\"true\\\"> <span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"> <span class=\\\"background-color-padding-left background-color-padding-right\\\" style=\\\"color: orange;\\\">Bij een vraag of serviceverzoek<\/span> <\/span> <\/strong> <\/em> <strong data-renderer-mark=\\\"true\\\"> <span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"> <span class=\\\"background-color-padding-left background-color-padding-right\\\"> <\/span> <\/span> <\/strong> <br \/><span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"> <span class=\\\"background-color-padding-left background-color-padding-right\\\">Vragen en verzoeken kunnen rechtstreeks worden ingediend of via de SSD. Zo blijven communicatie en afspraken vastgelegd en terugvindbaar.<\/span> <\/span><\/p>\n<p>\\n<\/p>\n<p data-renderer-start-pos=\\\"9611\\\" data-local-id=\\\"8f29f9a12512\\\"><em data-renderer-mark=\\\"true\\\"> <strong data-renderer-mark=\\\"true\\\"> <span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"> <span class=\\\"background-color-padding-left background-color-padding-right\\\" style=\\\"color: orange;\\\">Bij een storing of incident<\/span> <\/span> <\/strong> <\/em> <strong data-renderer-mark=\\\"true\\\"> <span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"> <span class=\\\"background-color-padding-left background-color-padding-right\\\"> <\/span> <\/span> <\/strong> <br \/><span data-renderer-mark=\\\"true\\\" data-background-custom-color=\\\"#d3f1a7\\\" class=\\\"fabric-background-color-mark\\\"> <span class=\\\"background-color-padding-left background-color-padding-right\\\">De melding wordt altijd vastgelegd of ingediend in de SSD. Responstijden starten vanaf het moment van registratie. Wij beoordelen impact en urgentie en starten de opvolging conform afspraak. Waar nodig schalen we op en kan een incidentmanager de regie nemen. U volgt status en communicatie in het portaal.<\/span> <\/span><\/p>\n<p>\\n<a href=\\\"https:\/\/sx3832rw.atlassian.net\/servicedesk\/customer\/portal\/1\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">\\nDirect naar de Sellox Service Desk\\n<\/a>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;icon&#8221;:&#8221;&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;text&#8221;,&#8221;link_text&#8221;:&#8221;Direct naar de Sellox Service Desk&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_element&#8221;:&#8221;h3&#8243;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;}}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-2&#8243;}}],&#8221;props&#8221;:{&#8220;layout&#8221;:&#8221;1-2,1-2&#8243;}},{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;props&#8221;:{&#8220;column_gap&#8221;:&#8221;large&#8221;,&#8221;layout&#8221;:&#8221;1-2,1-2&#8243;,&#8221;margin_bottom&#8221;:&#8221;xlarge&#8221;,&#8221;margin_top&#8221;:&#8221;large&#8221;,&#8221;row_gap&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-2&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;01&#8243;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_margin&#8221;:&#8221;xsmall&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_style&#8221;:&#8221;heading-medium&#8221;}},{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>U dient uw vraag, serviceverzoek of storing in via het serviceportaal of per e-mail. De melding wordt geregistreerd in de Sellox Service Desk (SSD). Responstijden starten vanaf het moment van registratie in SSD.<\/span><\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;title&#8221;:&#8221;Melding registreren&#8221;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_decoration&#8221;:&#8221;line&#8221;,&#8221;title_element&#8221;:&#8221;h2&#8243;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;h3&#8243;}},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;02&#8243;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_margin&#8221;:&#8221;xsmall&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_style&#8221;:&#8221;heading-medium&#8221;}},{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>Wij beoordelen aard, impact en urgentie en stemmen de opvolging af op de gemaakte afspraken. Daarna wordt de melding toegewezen aan de juiste specialist. Bij grotere impact schalen we op en kan een incidentmanager de regie nemen.<\/span><\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;title&#8221;:&#8221;Inschalen en toewijzen&#8221;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_decoration&#8221;:&#8221;line&#8221;,&#8221;title_element&#8221;:&#8221;h2&#8243;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;h3&#8243;}},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;03&#8243;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_margin&#8221;:&#8221;xsmall&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_style&#8221;:&#8221;heading-medium&#8221;}},{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>We onderzoeken de oorzaak en herstellen de dienstverlening. Waar mogelijk gebeurt dit via remote support zodat u kunt meekijken terwijl wij handelingen uitvoeren. Indien nodig schakelen we externe partijen in, conform de afgesproken route.<\/span><\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;title&#8221;:&#8221;Analyse en herstel&#8221;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_decoration&#8221;:&#8221;line&#8221;,&#8221;title_element&#8221;:&#8221;h2&#8243;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;h3&#8243;}},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;04&#8243;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_margin&#8221;:&#8221;xsmall&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_style&#8221;:&#8221;heading-medium&#8221;}},{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>U volgt status en voortgang in het portaal. Acties, besluiten en de oplossing worden vastgelegd in het ticket zodat alles later terug te vinden is.<\/span><\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;title&#8221;:&#8221;Status, communicatie en vastlegging &#8220;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_decoration&#8221;:&#8221;line&#8221;,&#8221;title_element&#8221;:&#8221;h2&#8243;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;h3&#8243;}},{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;05&#8243;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_margin&#8221;:&#8221;xsmall&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;div&#8221;,&#8221;title_style&#8221;:&#8221;heading-medium&#8221;}},{&#8220;type&#8221;:&#8221;panel&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<p><span>Na herstel ronden we de melding af. Bij meldingen met hogere impact of beveiligingsaspecten kan een evaluatie volgen, inclusief analyse van oorzaken en verbeteracties om herhaling te voorkomen.<\/span><\/p>\n<p>&#8220;,&#8221;content_column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;top&#8221;,&#8221;image_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;link_style&#8221;:&#8221;default&#8221;,&#8221;link_text&#8221;:&#8221;Read more&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;meta_align&#8221;:&#8221;below-title&#8221;,&#8221;meta_element&#8221;:&#8221;div&#8221;,&#8221;meta_style&#8221;:&#8221;text-meta&#8221;,&#8221;title&#8221;:&#8221;Afronden en evalueren waar nodig&#8221;,&#8221;title_align&#8221;:&#8221;top&#8221;,&#8221;title_decoration&#8221;:&#8221;line&#8221;,&#8221;title_element&#8221;:&#8221;h2&#8243;,&#8221;title_grid_breakpoint&#8221;:&#8221;m&#8221;,&#8221;title_grid_width&#8221;:&#8221;1-2&#8243;,&#8221;title_hover_style&#8221;:&#8221;reset&#8221;,&#8221;title_style&#8221;:&#8221;h3&#8243;}}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky&#8221;:&#8221;column&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;position_sticky_offset&#8221;:&#8221;30vh&#8221;,&#8221;width_medium&#8221;:&#8221;1-2&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;image&#8221;,&#8221;props&#8221;:{&#8220;image&#8221;:&#8221;wp-content\/uploads\/2026\/04\/selloxservicedesksteps.jpg&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;,&#8221;parallax_rotate&#8221;:&#8221;0 0%,0 30%,20 40%,40 50%,60 60%,80 70%,100 80%,120 90%,140 100%&#8221;}}]}]},{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;divider&#8221;,&#8221;props&#8221;:{&#8220;divider_element&#8221;:&#8221;hr&#8221;,&#8221;position&#8221;:&#8221;relative&#8221;,&#8221;position_top&#8221;:&#8221;-40&#8243;,&#8221;status&#8221;:&#8221;disabled&#8221;}}]}],&#8221;props&#8221;:{&#8220;divider&#8221;:false}}]},{&#8220;name&#8221;:&#8221;Oplevering&#8221;,&#8221;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;animation&#8221;:&#8221;slide-left-small&#8221;,&#8221;animation_delay&#8221;:false,&#8221;image_position&#8221;:&#8221;center-center&#8221;,&#8221;padding_top&#8221;:&#8221;none&#8221;,&#8221;status&#8221;:&#8221;disabled&#8221;,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;&#8221;,&#8221;width&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;3-4&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;headline&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;Wat kunt u van de Helpdesk verwachten?&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_margin&#8221;:&#8221;xsmall&#8221;,&#8221;title_color&#8221;:&#8221;primary&#8221;,&#8221;title_element&#8221;:&#8221;h2&#8243;,&#8221;title_style&#8221;:&#8221;h1&#8243;}},{&#8220;type&#8221;:&#8221;text&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;content&#8221;:&#8221;<\/p>\n<p><span>De Sellox Service Desk is het centrale punt voor vragen, storingen en serviceverzoeken rondom onze oplossingen. Elke melding pakken we gestructureerd op: registreren, inschalen, oplossen en vastleggen.<\/span><\/p>\n<p>&#8220;,&#8221;margin_bottom&#8221;:&#8221;default&#8221;,&#8221;margin_top&#8221;:&#8221;default&#8221;}}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-4&#8243;}}],&#8221;props&#8221;:{&#8220;layout&#8221;:&#8221;3-4,1-4&#8243;}},{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;props&#8221;:{&#8220;column_gap&#8221;:&#8221;large&#8221;,&#8221;divider&#8221;:false,&#8221;layout&#8221;:&#8221;1-2,1-2&#8243;,&#8221;margin_bottom&#8221;:&#8221;large&#8221;,&#8221;margin_top&#8221;:&#8221;medium&#8221;,&#8221;row_gap&#8221;:&#8221;small&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-2&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;image_vertical_align&#8221;:true,&#8221;list_element&#8221;:&#8221;ul&#8221;,&#8221;list_horizontal_separator&#8221;:&#8221;, &#8220;,&#8221;list_style&#8221;:&#8221;divider&#8221;,&#8221;list_type&#8221;:&#8221;vertical&#8221;,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<h4>Alles vastgelegd in \u00e9\u00e9n dossier <\/h4>\n<p>\\n<\/p>\n<p>Communicatie, acties en afspraken worden in het ticket vastgelegd. Dat maakt opvolging overzichtelijk en later makkelijk terug te vinden.<\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<h4>Prioriteit op basis van ernst<\/h4>\n<p>\\n<\/p>\n<p>Na registratie bepalen we samen wat de impact is en hoe snel opvolging nodig is. Bij grotere impact schalen we op en kan een incidentmanager de regie nemen.<\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<h4>Technische analyse en herstel<\/h4>\n<p>\\n<\/p>\n<p>Onze specialisten onderzoeken de oorzaak en herstellen de werking. Als het nodig is betrekken we leveranciers of partners volgens de afgesproken route.<\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<h4>Remote support als standaard, op locatie als het moet<\/h4>\n<p>\\n<\/p>\n<p>Veel vragen en verstoringen lossen we veilig op afstand op. U kijkt mee waar nodig, en u bepaalt wanneer en hoelang we toegang krijgen. Op locatie komen we alleen wanneer remote support niet volstaat of wanneer dit is afgesproken.<\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;}}]}]},{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;,&#8221;width_medium&#8221;:&#8221;1-2&#8243;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list&#8221;,&#8221;props&#8221;:{&#8220;column_breakpoint&#8221;:&#8221;m&#8221;,&#8221;image_align&#8221;:&#8221;left&#8221;,&#8221;image_svg_color&#8221;:&#8221;emphasis&#8221;,&#8221;image_vertical_align&#8221;:true,&#8221;list_element&#8221;:&#8221;ul&#8221;,&#8221;list_horizontal_separator&#8221;:&#8221;, &#8220;,&#8221;list_style&#8221;:&#8221;divider&#8221;,&#8221;list_type&#8221;:&#8221;vertical&#8221;,&#8221;show_image&#8221;:true,&#8221;show_link&#8221;:true},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<h4>RMA en retour via vaste route<\/h4>\n<p>\\n<\/p>\n<p>Defecte of verkeerd geleverde producten handelen we af via een RMA-procedure, met duidelijke stappen en terugkoppeling.<\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<h4>Leren en verbeteren bij grotere impact<\/h4>\n<p>\\n<\/p>\n<p>Bij meldingen met grotere impact of beveiligingsaspecten kan een evaluatie volgen, inclusief verbeteracties om herhaling te voorkomen.<\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;}},{&#8220;type&#8221;:&#8221;list_item&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;<\/p>\n<h4>Afgestemd op uw afspraken<\/h4>\n<p>\\n<\/p>\n<p>Opvolging en responstijden sluiten aan op de contractuele afspraken en het serviceniveau dat met u is overeengekomen.<\/p>\n<p>&#8220;,&#8221;icon&#8221;:&#8221;&#8221;}}]}]}]}]},{&#8220;type&#8221;:&#8221;section&#8221;,&#8221;props&#8221;:{&#8220;class&#8221;:&#8221;contact-section&#8221;,&#8221;image_position&#8221;:&#8221;center-center&#8221;,&#8221;padding_bottom&#8221;:&#8221;none&#8221;,&#8221;padding_remove_horizontal&#8221;:true,&#8221;padding_top&#8221;:&#8221;none&#8221;,&#8221;style&#8221;:&#8221;default&#8221;,&#8221;title_breakpoint&#8221;:&#8221;xl&#8221;,&#8221;title_position&#8221;:&#8221;top-left&#8221;,&#8221;title_rotation&#8221;:&#8221;left&#8221;,&#8221;vertical_align&#8221;:&#8221;middle&#8221;,&#8221;width&#8221;:&#8221;large&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;row&#8221;,&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;column&#8221;,&#8221;props&#8221;:{&#8220;image_position&#8221;:&#8221;center-center&#8221;,&#8221;position_sticky_breakpoint&#8221;:&#8221;m&#8221;},&#8221;children&#8221;:[{&#8220;type&#8221;:&#8221;html&#8221;,&#8221;props&#8221;:{&#8220;content&#8221;:&#8221;  <\/p>\n<div class=\\\"contact-inner\\\">\\n    <\/p>\n<div class=\\\"contact-text\\\">\\n      <\/p>\n<h3>Laten we in gesprek gaan.<br \/>Sellox denkt met u mee.<\/h3>\n<p>\\n    <\/p><\/div>\n<p>\\n    <a href=\\\"\/contact\/\\\" class=\\\"contact-btn\\\">\\n      <span class=\\\"btn-text-wrap\\\">\\n        <span class=\\\"btn-text-slide\\\">\\n          <span>CONTACT<\/span>\\n          <span>CONTACT<\/span>\\n        <\/span>\\n      <\/span>\\n      <span class=\\\"btn-arrow-wrap\\\">\\n        <span>\u2192<\/span>\\n        <span>\u2192<\/span>\\n      <\/span>\\n    <\/a>\\n  <\/div>\n<p>&#8220;}}]}]}],&#8221;name&#8221;:&#8221;contact&#8221;}],&#8221;version&#8221;:&#8221;5.0.28&#8243;} &#8211;><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Home \u203a Diensten \u203a Sellox Service Desk Sellox Service Desk Terug naar Home Sellox levert gespecialiseerde diensten voor toegangsbeheer van advies en ontwerp tot installatie en langdurig onderhoud, voor organisaties die beveiliging als fundament zien. Voor vragen, storingen en serviceverzoeken rondom onze oplossingen. Via de Sellox Service Desk (SSD) dient u een vraag, serviceverzoek of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2623","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/pages\/2623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/comments?post=2623"}],"version-history":[{"count":123,"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/pages\/2623\/revisions"}],"predecessor-version":[{"id":7048,"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/pages\/2623\/revisions\/7048"}],"wp:attachment":[{"href":"https:\/\/www.sellox.nl\/fr\/wp-json\/wp\/v2\/media?parent=2623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}