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Facts

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3832 RW Leusden 
The Netherlands

CoC: 30188252
VAT: NL812202867B01

Office hours

Mon – Fri 
08.30 – 17.30

24/7 on-call service under contract

Name
What does Sellox do?

Sellox specializes in professional access management. Sellox designs, implements, manages, and optimizes access solutions for organizations where reliability, continuity, and demonstrable control are essential.

Sellox approaches access management as a strategic discipline, not as a one-off product choice. CyberLock is the primary platform for electronic cylinders, keys, communicators, and management software. Sellox provides the expertise, configuration, hosting, support, and additional modules built on top of this platform.

You can read more about our approach on the page. [Services].

What is the difference between Sellox and CyberLock?
  • Sellox is the company and provides services related to access management.

  • CyberLock is the leading product platform with hardware and management software.

  • Sellox can provide additional modules and integrations on top of the CyberLock platform.

  • Ancillary products such as door closers and magnetic locks can be part of a complete solution.

You can read more about the platform on the page. [Products – CyberLock].

What distinguishes Sellox from a supplier of locks or software?

Sellox does not deliver a box of hardware, but a manageable access architecture that grows with the organization.

  • Design of layered rights structures.

  • Setup tailored to organization, processes, and risks.

  • Central control over management and lifecycle.

  • One point of contact for technology, setup, and support.

  • Ongoing involvement after going live.

Access management does not stop at implementation. Organizations change continuously. Sellox ensures that the system remains aligned with growth, reorganizations, new locations, and changing risks.

Who is Sellox suitable for?

Sellox is suitable for organizations where access management is business-critical, from public organizations and (semi-)government to enterprise and professional SMEs.

  • Vital and critical infrastructure.

  • Public organizations and (semi-)government.

  • Enterprises with multiple locations, complex rights structures, and high continuity requirements.

  • SME organizations with professional management needs.

  • Environments where logging, audits, and compliance play a role.

When is Sellox less suitable?

When access management is simple, rarely changes, and audit trails or monitoring play no role, a lighter solution is often more logical.

Sellox is designed for environments where control, auditability, and continuity are more important than simplicity or appearance.

Who manages the system?

Ownership lies with the customer.

Organizations have their own administrators who manage users, rights, and access. Sellox provides support with setup, optimization, and complex changes, and remains involved to ensure that the system remains structurally aligned with the organization.

What does Sellox actually do?
  • Project management and design of new systems.

  • Structuring of roles, rights, and locations.

  • Hosting of shared and dedicated environments.

  • Support via the Sellox Service Desk.

  • Assistance with implementation, migration, and expansion.

  • Periodic assessment via the SX HealthCheck.

You can read more about our support at [Sellox Service Desk] and [Consulting].

What is the SX HealthCheck?

The SX HealthCheck is a periodic check of access control that assesses whether the system still aligns with the current organization and risks.

  • Analysis of rights structure and usage.

  • Assessment against current risks, growth, and organizational changes.

  • Advice on the optimization and reduction of management risks.

The HealthCheck prevents access management from lagging behind organizational dynamics.

Read more about [SX HealthCheck].

How does wireless or battery-free access control work?

CyberLock cylinders operate wirelessly and without batteries in the cylinder. The key acts as the power source.

Upon contact between the key and the cylinder, a brief energy and data connection is established. The cylinder locally validates, based on rights, validity, and time restrictions, whether access is permitted.

This architecture makes the system robust, low-maintenance, and fully operational without a continuous network connection.

You can find more technical information at [CyberLock technology].

What happens if a key is lost or stolen?
  • The validation expires automatically after the set validity period.

  • Cylinders never need to be replaced.

  • A key can be actively deactivated upon the next contact with a communicator.

  • With Bluetooth keys, access becomes immediately impossible after the connection is lost.

  • Specific cylinders can be configured to recognize and block lost keys.

How quickly do changes take effect?
  • In the software directly.

  • In practice, as soon as a key synchronizes with a communicator.

Upon restoration of the connection, overdue changes are processed automatically.

Does the system work without an internet or network connection?

Yes. The system is designed to function stand-alone.

As long as keys and cylinders can communicate, access remains possible. Synchronization takes place as soon as a connection is available.

What is the maintenance of the system?

The system is low-maintenance.

  • No batteries in the cylinders and no wiring.

  • Security patches are made available within supported versions.

  • Updates and upgrades are rolled out in a controlled manner.

Sellox assists organizations with maintenance and optimization so that the system continues to align with growth and change.

How does the Sellox Service Desk work?

For questions, malfunctions, or incidents, the Sellox Service Desk is the first point of contact.

  • Support during office hours 08:30–17:30.

  • Expandable with 24/7 on-call service.

  • Reports are registered, prioritized, and followed up based on triage.

  • Non-critical notifications: maximum response time one working day.

  • Critical alerts: maximum response time one hour.

Sellox provides not only technical but also organizational support for setup and management.

Read more about [Sellox Service Desk].

What does it cost roughly?

Sellox works with scalable licenses.

  • Dedicated environments: one-time purchase with annual support license.

  • Licenses work with tiers up to and including unlimited.

  • The highest number of items or users determines the license.

  • SaaS can be purchased on a shared or dedicated basis.

  • On-premise runs in-house with a support license.

  • Expansion with additional modules is possible depending on requirements.

You can read more about software and modules at [Software & Modules].

Is this a complex or expensive system?

The CyberLock platform is not a consumer solution. It is designed for robustness, reliability, and control in professional environments.

In terms of purchase, it is generally not a budget solution. However, in terms of total cost of ownership, it can prove favorable due to lower management costs, a long lifespan, and high availability.

Sellox ensures that the solution not only works technically but remains organizationally manageable.